FAQ

FAQ

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What delivery options do you offer?

Free Shipping toU.S.A and Canada (excludes any exceptional promotions made on single products)! 

The delivery time is usually between 8 and 15 business days n the USA, Canada and 3 to 5 weeks for other countries (exceptional promotions like free products can take longer to arrive)

However, some products can take longer to arrive due to high demand.

 What payment methods do you accept?

We accept payment from debit or credit cards - American Express, Discover, VISA, Mastercard, Maestro, Cirrus, as well as payments made by PayPal.

If you have problems placing an order online please email us and we’ll do our best to help you. 

What is PU leather?

PU leather is a Man Made Material, that will represent the look and feel of real leather. It is easy to clean and it doesn't require a lot of maintenance. 

 How do I reset my password?

If you can't remember your password, we'll need to reset that for you. Simply click here to change it.

 Can I cancel my order?

Under the consumer protection you have the right to cancel your order. To cancel an order you must inform us in writing by sending an email at info@thegoldenstrap.com. Please note that orders may only be canceled within 24 business hours of being placed, provided they have not already begun the shipping process. 

 Where is my order confirmation?

Once you have placed an order, you should receive an email confirmation to the email address you provided. If for some reason, you did not receive this email, please check your spam folder before contacting our customer service team.

 Can I track the status of my order?

When you place an order, we will email you in the next few days to let you know when it has been dispatched from the distributor /manufacturer. A tracking number will follow in a separate email when it has been assigned  

Will my parcel be charged additional custom and import charges?

Custom or Import Charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Import and Custom policies vary from country to country. We would advise that you find out what these charges may be before you place your order. Custom or Import Charges are not applicable for the UK.

 What do I do if my order is missing?

If you have not received your order within 4 weeks of the date on which you ordered then please notify us by email at info@thegoldenstrap.com.

 What is your returns policy?

If you are not satisfied with your product, you can always return it in its original condition within 30 days of delivery. Your delivery charge will be refunded if your product was damaged or defective. If not, the shipping costs are at your charge. 

Please allow us 2-3 weeks for the processing of your refund. All the returning products and containers will be inspected and must be unmarked and not defaced in any manner. 

 How do I return an item to you?

Please contact us at info@thegoldenstrap.com to discuss details on returning your products. 

Will my original postage costs be refunded?

Postage costs will only be refunded if your product is damaged or faulty. 

 Are you getting more stock in?

Some of the items on our website sell out quickly, however, we regularly update our site so it's worth checking back.